Magnetic Chess Board Game

Shipping & Returns 

At Easy K Mart, we are committed to providing a hassle-free shopping experience with fast and reliable shipping and a straightforward returns process. Below are the details of our Shipping and Returns Policy:

Shipping Policy

1. Free Delivery Across India

• We offer free shipping on all orders, regardless of the order value.

2. Delivery Timeline

• Orders are typically delivered within 3-7 business days, depending on your location.
• In remote areas, delivery may take up to 10 business days.

3. Order Tracking

• Once your order is dispatched, you will receive a tracking ID via email or SMS.
• Use this ID to track your order on our “Track Order” page.

4. Delivery Process

• Our delivery partners will attempt delivery at your provided address. Please ensure someone is available to receive the order.
• If delivery fails on the first attempt, a second attempt will be made. Further attempts will depend on the courier service’s policy.

5. Cash on Delivery (COD)

• We offer a cash-on-delivery option for all orders.
• Please ensure you have the exact amount ready for payment during delivery.

6. Damaged During Transit

• If you notice any damage to the package during delivery, please refuse to accept it and inform us immediately. We will arrange a replacement or refund.

Returns Policy

1. Easy 5-Day Return Policy

• Returns can be initiated within 5 days of receiving the product.
• The product must be unused, undamaged, and in its original packaging, including all tags and accessories.

2. Non-Returnable Items

• Products marked as “Non-Returnable” on the product page are not eligible for returns.
• Used, damaged, or altered items will not be accepted for returns.

3. How to Initiate a Return

• Contact us via email at support@easykmart.in or WhatsApp with your order ID and reason for return.
• Attach photos of the product and its packaging if requested.

4. Return Pickup

• We will arrange a pickup from your address once your return request is approved.
• Ensure the product is securely packed for safe transit.

5. Refund Process

• Refunds are processed within 5-7 business days after the returned product passes our quality check.
• For COD orders, refunds will be issued via bank transfer. You will need to provide your bank account details.

6. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, inform us within 48 hours of delivery.
• We will arrange for a replacement or refund at no additional cost.

Important Notes

• Shipping charges (if applicable) are non-refundable.
• The timeline for refunds may vary depending on your bank’s processing time.
• Ensure that returned items meet our eligibility criteria to avoid rejection of the return request.

For any questions or assistance, feel free to contact us at support@easykmart.in or via WhatsApp. We are here to help you!