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Refund and Returns Policy

At Easy K Mart, customer satisfaction is our top priority. We strive to provide a seamless shopping experience, including an easy and transparent return and refund process. Below are the details of our policy:


Return Policy


1. Eligibility for Returns:

  • Returns can be initiated within 5 days of receiving the product.

  • The product must be unused, undamaged, and in its original packaging, including all accessories, tags, and manuals.

2. Non-Returnable Items:

  • Products marked as “Non-Returnable” on the product page are not eligible for returns.

  • Used or damaged items will not be accepted for return.

3. How to Initiate a Return:

  • Contact our customer support team at support@easykmart.in or via WhatsApp with your order ID and reason for return.

  • Attach clear photos of the product and its packaging if requested.

4. Return Pickup:

  • Once your return request is approved, we will arrange a pickup from your address.

  • Ensure the product is securely packed to prevent damage during transit.

5. Return Approval:

  • After receiving the product, our team will inspect it. If the product meets the return conditions, the return will be approved.

Refund Policy


1. Refund Eligibility:

  • Refunds are applicable for approved returns or orders canceled before dispatch.

  • In cases where the product is unavailable, and the order cannot be fulfilled, we will issue a full refund.

2. Refund Process:

  • Once the return is approved, the refund will be processed within 5-7 business days.

  • Refunds for Cash on Delivery (COD) orders will be issued via bank transfer. You will be required to provide your bank account details.

3. Refund for Damaged or Incorrect Products:

  • If you receive a damaged or incorrect product, contact us within 48 hours of delivery.

  • We will arrange for a replacement or issue a full refund after verifying the issue.

4. Partial Refunds:

  • If the product is returned in a condition that does not meet our return criteria, we may issue a partial refund at our discretion.

Important Notes

  • Shipping charges (if any) are non-refundable.

  • Refunds will only be initiated once the returned product passes our quality check.

  • The timeline for refunds may vary depending on your payment method or bank policies.

If you have any questions about our return and refund policy, please feel free to contact us at support@easykmart.in or via WhatsApp(+91)9159601544. We are here to assist you!